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Store Policy

Customer Care

Eligibility for Refunds or Returns

  1. Perishable Products (Coffee Beans):

    • Due to the perishable nature of coffee, we are unable to accept returns or offer refunds for coffee beans unless there is a quality issue or a mistake with your order.

    • If you believe your coffee beans were defective, please contact us within 5 days of delivery.

  2. Non-Perishable Products (Merchandise/Accessories):

    • Non-perishable items, such as merchandise or brewing accessories, may be returned within 5 days of purchase, provided they are unused, in their original packaging, and accompanied by proof of purchase.

Refund Process

  • For quality concerns or incorrect orders:

    • Contact us at contact@arisecoffeeroasters.com with your order number, a description of the issue, and, if applicable, photos of the product.

    • Upon review, if the issue is confirmed, we will offer a replacement or refund.

  • For non-perishable returns:

    • You are responsible for the cost of return shipping unless the item was damaged or incorrect.

    • Refunds will be processed within 7-10 business days of receiving the returned item.

Non-Refundable Items

  • Gift cards

  • Sale or discounted items

Shipping Issues

We are not responsible for delays or issues caused by shipping carriers. If your package is lost or damaged in transit, please contact us, and we will work with the carrier to resolve the issue.

How to Contact Us

For any questions or concerns regarding your order, please reach out to us at:

We’re committed to ensuring every cup of coffee you enjoy from Arise Coffee Roasters meets your expectations

Wholesale Inquiries

Privacy & Safety

Privacy Policy for Arise Coffee Roasters

Effective Date: [Insert Date]

At Arise Coffee Roasters, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when you visit our website or make a purchase.

1. Information We Collect

Personal Information

When you make a purchase or sign up for our services, we may collect the following:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely through third-party providers)

Non-Personal Information

We also collect data automatically, such as:

  • IP address

  • Browser type

  • Operating system

  • Pages visited on our site

  • Time spent on our website

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your orders, promotions, or updates

  • Improve our website and services

  • Prevent fraudulent transactions and ensure website security

3. How We Share Your Information

We do not sell, rent, or share your personal information with third parties, except in the following cases:

  • Service Providers: We share information with third-party providers to process payments, fulfill orders, and deliver products.

  • Legal Requirements: If required by law or to protect our rights, we may share your information with government authorities or legal entities.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience

  • Track website usage and performance

  • Remember your preferences

You can manage cookie settings in your browser, but disabling cookies may affect your experience on our site.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of marketing communications by following the unsubscribe link in our emails

  • Contact us for any concerns about your data

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their policies before providing personal information.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the effective date.

9. Contact Us

If you have questions or concerns about our Privacy Policy, please contact us at:

Thank you for trusting Arise Coffee Roasters with your information. We are committed to ensuring your privacy and satisfaction.

I accept the terms.

Please cancel.

Thank you for the information!

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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